Reference code: 101783
Training provider name: QA Apprenticeships
Salary: £19,890.00 per year
Required qualifications: SCQF5
Modern apprenticeship level: Level3
Closing date: 08/03/2016
Global software company who have been developing software and services for not-for-profit organisations for over 30 years.
It is a great market to work in and they are immensely proud that their expertise is helping over 27,000 customers accomplish their missions.
They are committed to developing the careers of their employees, in all professions, through learning and mentoring programmes. And they do it all in an environment that values teamwork, diversity and philanthropy.
What might a typical day in this job look like?
The Night shift Customer Support Apprentice role will serve a vital role within our existing world class customer support team. The individual will be a key member of the team and will be tasked with providing first line customer support for our peer to peer fundraising platforms, in addition to this they will be required to liaise with colleagues and provide reports on weekly activity from a variety of CMS systems. They should have a real passion for customer service and previous experience of content management systems would be hugely beneficial.
What will I learn?Key qualifications the individual will gain at the end of this apprenticeship are:
Microsoft Certified Solutions Associate (MCSA) in Windows 7 Configuration.
Interconnecting Cisco Networking Devices Part 1
Diploma for Information Technology and Telecommunications Professionals SCQF Level 6.
What qualification or qualities are required?
As this is a night shift Role the candidate must be 18 or over. Minimum of 5 National 5's Grade C or above including maths and English. Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Application to detail and presentation.